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At Pertemps,
The average salary for:

Customer Services Adviser
in North East is
£24,169

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Services Adviser is a professional dedicated to providing expert advice, assistance, and support to customers. This role involves addressing inquiries, resolving issues, and offering guidance to ensure a positive and satisfactory customer experience.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to address customer inquiries and concerns..
  • Offer expert advice and guidance to customers on product or service usage and benefits..
  • Resolve customer issues, complaints, or requests in a prompt and efficient manner..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant and up-to-date information..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Adhere to company policies, procedures, and service standards..