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At Pertemps,
The average salary for:

Customer Service Coordinator
is £30,000

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The average annual salary for a Customer Service Coordinator is £30,000. Salary estimates are based on jobs posted to Pertemps for Customer Service Coordinator jobs.

JOB DESCRIPTION

A Customer Service Coordinator is responsible for overseeing and facilitating customer service operations, ensuring seamless communication and efficient issue resolution. This role involves coordinating tasks, managing customer interactions, and contributing to a positive customer experience.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Coordinate customer service activities, ensuring timely and effective response to inquiries and concerns..
  • Oversee the workflow of customer service representatives and allocate tasks as needed..
  • Provide support to customer service agents in resolving complex issues or escalated cases..
  • Maintain accurate and organized records of customer interactions in the CRM system..
  • Communicate with customers through various channels, addressing inquiries and providing assistance..
  • Collaborate with other departments to streamline processes and improve overall customer satisfaction..
  • Analyze customer feedback to identify trends and areas for improvement..
  • Monitor key performance indicators (KPIs) and report on customer service metrics..
  • Ensure adherence to company policies, procedures, and service standards..
  • Foster a collaborative and positive working environment within the customer service team..