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At Pertemps,
The average salary for:

Customer Service Agent
in Scotland is
£25,000

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to customers, addressing inquiries and offering assistance..
  • Resolve customer concerns, complaints, or issues promptly and efficiently..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant information to customers..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling additional products or services..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with team members to share knowledge and best practices..