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At Pertemps,
The average salary for:

Complaints Officer
is £57,024

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The average annual salary for a Complaints Officer is £57,000. Salary estimates are based on jobs posted to Pertemps for Complaints Officer jobs.

JOB DESCRIPTION

A Complaints Officer, also known as a Customer Complaints Officer, is a professional responsible for managing and resolving customer complaints. This role involves investigating customer concerns, coordinating resolution efforts, and implementing measures to prevent future issues.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
  • Investigate the nature of each complaint to understand the issues and determine appropriate courses of action..
  • Collaborate with relevant departments or teams to gather information and address the root causes of complaints..
  • Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
  • Propose and implement solutions to resolve customer complaints and prevent similar issues from occurring in the future..
  • Maintain detailed records of complaints, resolutions, and any corrective actions taken..
  • Ensure compliance with company policies, procedures, and regulatory requirements in the resolution process..
  • Provide feedback to management on recurring issues and recommend improvements to products or services..
  • Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
  • Contribute to the development and improvement of customer service policies and procedures..