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At Pertemps,
The average salary for:

Collecting Agent
in Yorkshire and The Humber is
£25,000

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Avg Salary

JOB DESCRIPTION

A Meter Reading Collecting Agent is essential for utility companies to ensure accurate billing based on actual consumption. They contribute to the efficient functioning of the billing process and help maintain positive customer relations.

QUALIFICATIONS

No academic qualifications are required. Training is typically provided on-the-job. This may be supplemented by specialised training courses within larger agencies. To become a bailiff, you will need to be certified, which includes an enhanced DBS check.

TASKS

  • Physically visit customer locations to inspect utility meters, including electricity, gas, or water meters..
  • Record accurate and up-to-date readings from meters by manually reading dials or digital displays..
  • Plan efficient routes for meter reading to cover designated areas within a specific timeframe..
  • Interact with customers during meter readings, providing courteous and professional service while answering basic inquiries..
  • Use handheld devices or mobile applications to input and transmit meter readings promptly..
  • Provide accurate and timely reports on meter readings, including any anomalies or discrepancies, to the utility company..
  • Report any malfunctions, damage, or irregularities observed during meter inspections for necessary repairs or replacements..
  • Maintain effective communication with supervisors, dispatchers, or other team members regarding daily schedules and any issues encountered..
  • Adhere to safety protocols and guidelines when accessing customer premises and handling utility equipment..