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At Pertemps,
The average salary for:

Customer Service Administrator
for a Contract role is
£25,397

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Service Administrator plays a crucial role in supporting the customer service department by handling administrative tasks, managing customer records, and ensuring smooth communication between the company and its customers. This role involves a combination of administrative duties and customer interactions.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Maintain accurate and up-to-date customer records in the customer relationship management (CRM) system..
  • Update customer information, including contact details, preferences, and interactions..
  • Respond to customer inquiries and concerns through various channels, including emails, phone calls, and chat..
  • Ensure timely and professional communication with customers..
  • Provide administrative support to the customer service team, including data entry, document preparation, and filing..
  • Assist in organizing and maintaining departmental records and documents..
  • Process customer orders, returns, and exchanges in accordance with company policies..
  • Collaborate with relevant departments to ensure efficient order fulfilment..
  • Assist in resolving customer issues by coordinating with the appropriate departments and providing necessary information..
  • Escalate complex issues to higher levels as needed..
  • Prepare and maintain reports on customer service activities, including key performance indicators (KPIs) and customer feedback..
  • Generate reports for management to assess departmental performance..
  • Collect and compile customer feedback to identify trends and areas for improvement..
  • Convey customer insights to relevant teams for continuous enhancement of services..
  • Coordinate and schedule appointments or services for customers as required..
  • Ensure accurate documentation of appointment details..
  • Ensure compliance with company policies, procedures, and service standards..
  • Uphold ethical standards and maintain customer confidentiality..
  • Collaborate with other members of the customer service team to share information, insights, and best practices..
  • Participate in team meetings and training sessions..