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How many Complaint Handler jobs are available on Pertemps?

There are 2 Complaint Handler jobs available on Pertemps right now.

What does a Complaint Handler do?

A Complaint Handler, also known as a Customer Complaint Handler, is a professional responsible for managing and resolving customer complaints. This role involves investigating complaints, coordinating resolution efforts, and ensuring a fair and satisfactory outcome for customers.

Tasks required include:

• Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
• Investigate the details of each complaint to understand the issues and gather relevant information..
• Collaborate with internal departments or teams to assess the validity of complaints and determine appropriate resolutions..
• Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
• Propose and implement solutions to address and resolve customer complaints, aiming for a fair and timely resolution..
• Maintain accurate and detailed records of complaints, resolutions, and any corrective actions taken..
• Ensure compliance with company policies, procedures, and regulatory requirements throughout the resolution process..
• Provide feedback to management on recurring issues and contribute to improvements in products or services..
• Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
• Contribute to the development and enhancement of customer service policies and procedures..

What are the entry requirements for a Complaint Handler?

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.