Field Operations Supervisor

We have an exciting opportunity at Thames Water to join our North London West Waste Network team as a Field Operations Supervisor.

Your role will be to carry out investigations into complex operational problems within our waste network and deliver efficient solutions.   

You will also take a leading role in delivering an excellent customer experience and driving a culture of health and safety.

Base Location: Hybrid – Hammersmith (W6 9RS)

Working Pattern or hours: 36 hours

Necessary requirements for the role: Valid UK driving licence

This is a 6-month fixed-term contract.

What you’ll be doing as the Field Operation Supervisor

• Working alongside both field and office teams, you will coordinate complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures, whilst minimising impact to our customers.
• Ensure a great customer experience is delivered by always considering customer impact during remedial works.
• Work closely with the customer team to investigate and resolve customer complaints.
• Carry out contractor auditing, ensuring that all works undertaken meet the Thames Water Health, Safety and Wellbeing standards and in line with business requirements.
• Work in collaboration with our delivery partners to deliver asset maintenance activity.
• Identify business risks as appropriate and record/monitor / resolve in line with the company risk management procedure.
• Promote a culture of health and safety as well as continuous improvements across your region.
• Take part in our regional network Out Of Hours Standby rota, to oversee emergency work.

 What should you bring to the role?

• Good technical civils experience, ideally in Waste infrastructure, would be beneficial but not essential.
• Skilled in finding cost-conscious solutions to complex network issues.
• Have a zero-compromise approach to health and safety, and must be persistent in your methods.
• A full UK driving licence is essential.
• Have previous experience working and managing the activities of third-party contractors.
• Have good verbal and written communication skills to interact with your colleagues and customers/stakeholders.
• Competent at using appropriate company IT systems and office software.

What’s in it for you?

• Competitive salary up to £44,000 per annum, depending on previous experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.