Customer Service Administrator

Customer Service Administrator 



Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.



Responsibilities as a Customer Service Administrator:

• Receive incoming calls from customers placing fault or support calls

• Recording details on service management system

• Provide first line troubleshooting to gather technical information

• Manage call responses, telephone support and scheduling engineers service appointments.

• Schedule preventive maintenance visits in line with customers needs

• Ensure engineers are booked on and off calls

• Raise invoices

• Maintain and update customer records as required

Requirements:

• Strong customer service and administrative experience

• Competent Microsoft user

• Knowledge / interest in technology

• Confident in asking diagnostic questions and providing first line troubleshooting advice

• Ability to work on own initiative

• Excellent verbal and written communication skills

The Customer Service Advisor Role

• Monday – Friday, 8.30am – 5pm or 9am – 5.30pm

• Fully office based

• £28,000 - £29,000 starting salary

• 22 days annual leave plus bank holidays

If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps