First Line Customer Support

First Line Customer Support - North East Bristol | Up to £30,000 per annum (depending on experience)

Are you tech-savvy, people-focused, and ready for a role that mixes hands-on customer support with occasional face-to-face training?

We’re looking for a confident Trainer Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office most of the time, with client training roughly twice a month – a change of scenery and a chance to shine in front of customers!

Why this role rocks:

• Hybrid working – minimum 3 days in the office
• Competitive salary up to £30,000 per annum + On Call allowance (only a couple of times a month)
• Perks: BUPA, pension, life insurance, bonus scheme, career growth
• Friendly, collaborative team in a fast-growing, innovative company

What you’ll do:

• Provide front-line customer support via phone, Teams, email, and support portals
• Troubleshoot issues and liaise with developers to resolve them
• Create/update training materials, guides, FAQs, and help documentation
• Deliver occasional on-site or client-facing training sessions
• Assist with system updates, user setup, and procedural documentation

We’re looking for:

• 1–2 years’ IT/software support experience
• Excellent communication and problem-solving skills
• Confidence delivering in-person training
• Proficient in MS Office, basic IT troubleshooting, and image/video editing

Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.)

Please click on apply.